Services

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Our Comprehensive Service Package

We offer a well-executed vendor management program tailored to the unique needs of our clients. We have the time, expertise and resources to tackle the complexities of a variety of core vendor management tasks! Our work focuses on three main areas essential for quality service delivery.

Vendor Management Consulting

Our services go beyond sourcing highly available, easy-to-find vendors. The vendors that companies contract depend on the nature of their business. Not every supplier, dealer or broker is suitable for your needs.

During consultations, we note the factors crucial for identifying the right vendors for our clients through strategic engagements. We also assess vendor risk levels to refine the choices available for our clients. The rigorous evaluation processes that we employ enable us to establish the key criteria needed to partner the right vendor with the right business.

During the consultation process:

  • We meet with clients to strategise, plan and note essential business functions and features
  • We use our database and other tools and resources to shortlist vendors that reflect the clients' vision, objectives and brand value
  • We assess the degree of risks for each selected vendor for structured due diligence
  • We present our recommendations to our clients for their review and final approval

Contract Negotiation And Management

Once our client selects a suitable vendor, we negotiate favourable terms and draft a contractual agreement that satisfies their indicated prerequisites and objectives.

Our Negotiation And Management Approach:

  • We prioritise developing and maintaining long-term relationships with vendors to reduce the complexities associated with vendor transitions.
  • We ensure all stakeholders come out with profitable and comfortable deals. The vendor's satisfaction is essential in quality and cost-effective delivery.
  • We negotiate contracts in good faith, considering market comparables to ensure that everyone comes out satisfied with the end result.

We Assess All Vendor Proposals

Before drafting contracts, we review and evaluate all vendor proposals under our client's docket. Insights from this information enable us to create a comprehensive agreement. At Hidden Gem Management, we do not leave any stone unturned during this process.

Contract Negotiation And Management

Once our client selects a suitable vendor, we negotiate favourable terms and draft a contractual agreement that satisfies their indicated prerequisites and objectives.

Our Negotiation And Management Approach:

  • We prioritise developing and maintaining long-term relationships with vendors to reduce the complexities associated with vendor transitions.
  • We ensure all stakeholders come out with profitable and comfortable deals. The vendor's satisfaction is essential in quality and cost-effective delivery.
  • We negotiate contracts in good faith, considering market comparables to ensure that everyone comes out satisfied with the end result.

We Assess All Vendor Proposals

Before drafting contracts, we review and evaluate all vendor proposals under our client's docket. Insights from this information enable us to create a comprehensive agreement. At Hidden Gem Management, we do not leave any stone unturned during this process.

Vendor Performance Management

At Hidden Gem Management, we do not leave our clients alone once they sign the contractual agreement. We also track and evaluate vendor performance to ensure they meet the quality standards stipulated in the contract.

  • We ensure they comply with the Service Level Agreements (SLA) and fulfill all contractual agreements
  • We also ensure vendors render deliverables on time, adhere to invoicing procedures and pricing levels
  • We assess the risks during the implementation process and find mitigation strategies for future contracts
  • We develop strategies to ensure a smooth transition between vendors when issues arise

In-Depth Analysis For Client-Contracted Vendors

We still work with businesses with sourced vendors. Our mandate with such relationships is to ensure our client gets the best out of their pre-existing relationships. Therefore, we conduct comprehensive analyses to establish vendor performance efficacy, work quality and reliability.

We understand the frustrations of dealing with under-performing vendors. That’s why we work to show them proof of quality and efficiency. Our team of experts is available for consultations on mitigation strategies, transition approaches and more.

Continuous Vendor Assessment

At Hidden Gem, we base our decision on facts. Therefore, we are big on research and analysis. We want to assure clients that the vendors we recommend are the best in the market for their business. Consequently, vendor evaluation and monitoring do not stop with service delivery. We keep track of vendor activity to ascertain their quality in the long run.

Vendor Performance Management

At Hidden Gem Management, we do not leave our clients alone once they sign the contractual agreement. We also track and evaluate vendor performance to ensure they meet the quality standards stipulated in the contract.

  • We ensure they comply with the Service Level Agreements (SLA) and fulfill all contractual agreements
  • We also ensure vendors render deliverables on time, adhere to invoicing procedures and pricing levels
  • We assess the risks during the implementation process and find mitigation strategies for future contracts
  • We develop strategies to ensure a smooth transition between vendors when issues arise

In-Depth Analysis For Client-Contracted Vendors

We still work with businesses with sourced vendors. Our mandate with such relationships is to ensure our client gets the best out of their pre-existing relationships. Therefore, we conduct comprehensive analyses to establish vendor performance efficacy, work quality and reliability.

We understand the frustrations of dealing with under-performing vendors. That’s why we work to show them proof of quality and efficiency. Our team of experts is available for consultations on mitigation strategies, transition approaches and more.

Continuous Vendor Assessment

At Hidden Gem, we base our decision on facts. Therefore, we are big on research and analysis. We want to assure clients that the vendors we recommend are the best in the market for their business. Consequently, vendor evaluation and monitoring do not stop with service delivery. We keep track of vendor activity to ascertain their quality in the long run.

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