We offer a well-executed vendor management programme tailored to the unique needs of our clients. We have the time, expertise and resources to tackle the complexities of a variety of core vendor management tasks! Our work focuses on three main areas essential for quality service delivery.
Our services go beyond sourcing highly available, easy-to-find
vendors. The vendors that companies contract depend on the nature
of their business. Not every supplier, dealer or broker is
suitable for your needs.
During consultations, we note the factors crucial for
identifying the right vendors for our clients through strategic
engagements. We also assess vendor risk levels to refine the
choices available for our clients. The rigorous evaluation
processes that we employ enable us to establish the key criteria
needed to partner the right vendor with the right business.
Our strategic consultation process is engaging. We prioritise these interactions because they enable us to know our client's brand value, vision, mission and objectives. This insight is crucial in sourcing vendors that align with business goals.
Part of the vendor selection process entails analysing the reliability and history of each vendor. We believe that more than any other factor, the ability to successfully achieve results without fail is what will make or break your service efforts! Quality, reliable vendors ensure that you’ll be able to accomplish precisely that.
We choose vendors that can render all deliverables without sub-contracting. A vendor’s ability to meet a client's requirements streamlines the procurement process and reduces supply chain complexity. Full-requirement delivery also ensures that quality and consistency are maintained.
The physical location of the vendor to the client affects transportation costs, response turnaround times and more! We consider distance to reduce risks associated with transportation, time zone differences and language barriers. Proximity to the vendor is also ideal for more effective oversight and management.
With an efficient procurement system, businesses are more likely to grow. We eliminate the need for changing business operations by choosing vendors that will accommodate your business growth and the accompanying demands. Thus, our clients can plan for business expansion without worries.
Once our client selects a suitable vendor, we negotiate favourable terms and draft a contractual agreement that satisfies their indicated prerequisites and objectives.
We prioritise developing and maintaining long-term relationships with vendors to reduce the complexities associated with vendor transitions.
We ensure all stakeholders come out with profitable and comfortable deals. The vendor's satisfaction is essential in quality and cost-effective delivery.
We negotiate contracts in good faith, considering market comparables to ensure that everyone comes out satisfied with the end result.
Before drafting contracts, we review and evaluate all vendor proposals. Insights from this information enable us to create a comprehensive agreement. At Hidden Gem Management, we do not leave any stone unturned during this process.
At Hidden Gem Management, we do not leave our clients alone once they sign the contractual agreement. We also track and evaluate vendor performance to ensure they meet the quality standards stipulated in the contract.
We ensure they comply with the Service Level Agreements (SLA) and fulfill all contractual agreements
We also ensure vendors render deliverables on time, adhere to invoicing procedures and pricing levels
We assess the risks during the implementation process and find mitigation strategies for future contracts
We develop strategies to ensure a smooth transition between vendors if and when issues arise
We still work with businesses with sourced vendors. Our mandate with such relationships is to ensure our client gets the best out of their pre-existing relationships. Therefore, we conduct comprehensive analyses to establish vendor performance efficacy, work quality and reliability.
We understand the frustrations of dealing with under-performing vendors. That’s why we work to show them proof of quality and efficiency. Our team of experts is available for consultations on mitigation strategies, transition approaches and more.
At Hidden Gem, we base our decision on facts. Therefore, we are big on research and analysis. We want to assure clients that the vendors we recommend are the best in the market for their business. Consequently, vendor evaluation and monitoring do not stop with service delivery. We continuously assess performance to ensure consistent results.